Let new hires fail here first.

A scored angry-caller simulation, before they touch a client's customer.

You're on the call. Answer the way a new hire would.

On the line:

Enter sends. Shift + Enter adds a line.

Typed practice. About 3 minutes. Watch the sky: it follows the caller's temper.

The scorecard

Graded on what they did. Vibes are worth zero.

Every call ends with a score out of 100, each skill marked as done or missed, and what the call would have cost.

25 Clear next step
Gave a concrete action and a real time.
20 Empathy
Named how they feel before solving anything.
20 Ownership
Took responsibility instead of passing the blame.
15 Stayed professional
No "calm down," no quoting policy, no blame.
10 Fair fix
Offered something fair after listening, not before.
10 Call saved
A hang-up costs 10 instead. Saving it in fewer replies adds a small bonus, capped at 100.

AI answers the easy calls. Your newest hire gets the angry ones.

Today they learn de-escalation live, on your client's customer, with your client's CSAT on the line. Give them somewhere cheaper to be bad at it.

  1. Reps before nesting. New hires practice escalations before they handle a single real customer.
  2. Something to show the client. A scored simulation result for each agent assigned to their account.
  3. Built for your size. A 30-day pilot from your own programs. No annual contract, no months-long rollout.

The thermostat

Every sentence moves the needle.

These are the actual rules our scripted caller runs on. "Calm down" costs more than a good apology earns, which is roughly how it goes in real life.

  • 84° Can be saved, with a real plan and a real time
  • 96° Every caller starts here
  • 108° They hang up

Heats them up

  • Swearing, or "whatever"Unprofessional+20°
  • "Calm down." "Our policy is…"Blame or brush-off+9°
  • "I'm so sorry." Again.Sorry twice, no plan+3°
  • "Let me check."Under five words+3°

Cools them down

  • "That's on us."Took ownership−7°
  • "That's so frustrating."Empathy−6°
  • "I'm crediting the charge."Concrete action−6°
  • "By 4pm today."Specific time−5°

How the pilot runs

Your worst calls, on purpose.

  1. You tell us which calls hurt. The escalations your new hires dread, from your real programs.
  2. We turn them into scenarios. Same bill, same broken promise, same angry person.
  3. Up to 25 people practice. In a browser, typing. Each call takes about 3 minutes.
  4. You read the scorecards. Then you decide who is ready for the phones, and whether we continue.

The pilot

$499

  • 30-day pilot
  • Up to 25 people
  • Scenarios from your real calls

Full refund if fewer than half your team completes a practice call.

Start the pilot

Or just write to hello@rudeai.com

Don't take our word for it. Take the call.

Three minutes with an angry caller will tell you more than any sales page. Play it, read your scorecard, then decide if your new hires should face it.

Take the call
Is this voice?

Not yet. Today it is typed practice. Voice comes later.

Is the caller on this page real AI?

The label at the top of the call tells you which one you got: "Live AI customer" or "Scripted customer". The scripted one runs on the rules listed above.

How abusive do the callers get?

Blunt, loud and unfair, the way real escalations are. Carol will ask for "someone in America", because your agents hear that. She is written to be blunt about wanting help, and never to insult an agent's accent, nationality or background.

Do you need our clients' call data?

No. Describe the calls that hurt, or send anonymized examples. Please don't send us real customer details.

What does my team need?

A browser and a keyboard. There is no signup to play the call on this page.

What if nobody uses it?

Full refund if fewer than half your team completes a practice call.